Loyalty Success Stories

Leading retailers require leading loyalty programmes. Anthony Sharpe sizes up two of the best performing in SA.

Image: Sandton City Protea Court

Making Malls Better

Georgina Guedes looks at how South African malls are responding to the needs of their customers to keep them entertained, fed and coming back for more.

CSI And Brands: A Natural Synergy

Phakama Mbonambi investigates how brands linked with social causes inspire positive socio-economic change.

Flexibility Drives Growth

Franchisors and franchisees in the retail grocery sector find success in building flexibility into the business model, writes Susan Reynard.