loyalty-success-stories
Loyalty Success Stories
Leading retailers require leading loyalty programmes. Anthony Sharpe sizes up two of the best performing in SA.
Making Malls Better
Georgina Guedes looks at how South African malls are responding to the needs of their customers to keep them entertained, fed and coming back for more.
CSI And Brands: A Natural Synergy
Phakama Mbonambi investigates how brands linked with social causes inspire positive socio-economic change.
Flexibility Drives Growth
Franchisors and franchisees in the retail grocery sector find success in building flexibility into the business model, writes Susan Reynard.