DSVDirect Puts Power In Customer’s Hands

The demand for courier services is increasing exponentially as the impact of Covid19 continues to reshape the way people live and work. And importantly, convenience and safety are major considerations when it comes to choosing a courier service.

Brett Sauerman, General Manager, E-Fulfilment, Africa Sales, Marketing, Communications at DSV said DSVDirect has launched a pay-by-credit card online service for those who don’t have an account – and the service offers two options, DSV Locker and DSV Courier, which are designed to meet different needs.

The DSV Locker is an increasingly popular any-time courier option. There are around 400 lockers strategically located at Engen service stations around the country and Sauerman said “it’s the safe and easy way to send and receive parcels – and customers can do it while you fill up with petrol and buy those everyday necessities from the Engen shop! They simply go to the shop, buy the correct packaging and drop it off into the DSV Locker. The recipient will be notified when it’s at the selected DSV Locker for collection!”.

Alternatively, DSV will collect a package and deliver it to a DSV Locker for collection.

The DSV Locker has many advantages including convenience (a customer can send or collect a parcel, 24/70, safe (lockers are mostly situated at secure, public places), easy-to-use and parcels are easy to track all the way to final delivery.

Sauerman said DSV Courier specialises in delivering small parcels. “Our vehicles travel more than 4 million kilometres each month as we collect and deliver 1,8 million parcels to more than 1,600 towns across Southern Africa”.

DSV Courier offers four services: Economy (with delivery between one and five working days); Express (delivery between one and two days, depending on location); and Same Day (within 12 hours with a city boundary) and Cross Border (an Economy and Express service to Botswana, Lesotho, Swaziland and Namibia).

The process is customer friendly. “You log onto an easy-to-use platform, similar to many online shopping platforms. You follow the prompts, fill in the details needed to make the delivery possible and then you can pay by credit card. It’s as simple as that”, said Sauerman.