Navigating The Digital Era: What Organisational Transformation Means For People

By Hope Lukoto, Chief Human Resource Officer, BCX

But the truth is, digital transformation is much deeper than that. It’s a complete reimagining of how we work, lead, create value, and connect, with our clients, our communities, and most importantly, our people.

At its core, organisational transformation is a people journey. Technology may be the enabler, but people are the drivers. And in this digital era, marked by complexity, pace, and constant change, our ability to adapt, respond, and grow depends on how we lead, engage, and empower our people through that journey.

At BCX, we’ve experienced this first-hand. As one of South Africa’s leading ICT companies, we don’t just talk about transformation, we live it. We deliver digital solutions to our clients, but we’ve also turned the lens inward. We’ve made the commitment to transform ourselves with intention, starting with how we see and support our people.

Gone are the days when HR was seen as administrative or reactive. Today, HR sits at the centre of transformation. Through the adoption of digital HR technologies—AI, cloud-based platforms, data analytics, and digital collaboration tools, we’re unlocking new ways of working that are more agile, transparent, and human.

Take recruitment, for example. We’ve introduced AI-powered platforms that help us hire faster, smarter, and more fairly, minimising bias and ensuring the right match between people and roles. Performance management is no longer an annual box-ticking exercise. It’s dynamic, ongoing, and focused on growth, with real-time feedback and personalised development journeys at its core.

Learning is becoming embedded in the flow of work. Through AI-driven platforms, our people can upskill at their own pace and on their own terms, staying relevant in a world where skills are constantly shifting. And for new joiners, onboarding is no longer a manual process, it’s digital, immersive, and designed to connect them to our culture from day one.

We’ve also made it easier for our people to manage the everyday, through self-service tools that empower employees to take control of things like leave, benefits, and pay. It’s efficient, yes. But more than that, it frees up HR to focus on what matters most: building capability, strengthening leadership, and designing an environment where people can thrive.

BCX’s journey illustrates that digital transformation is not a destination but an ongoing process of adaptation and growth. By embedding digital HR into its core strategy, the company is not only enhancing operational efficiency but also creating a more empowered, engaged, and future-ready workforce.

As organisations across the globe navigate the complexities of the digital era, BCX stands as a powerful example of how technology and humanity can come together to drive sustainable, meaningful change.